Shipping & Delivery

Shipping & Returns

We use UPS and USPS to ship our products to our customers.

Depending on item, the product ordered will ship from our warehouse or be shipped by our partnered fulfillment center. Please give us 1-4 business days to prepare your order.

Processing Time

Please allow 1-3 days for us to process your order. Orders are not packed or shipped out on Saturday / Sunday.

Estimated arrival date depends on your location and can take up to 6 days after your order is processed.

At checkout, please select the shipping option that works best for you if item is needed by a specific date or time.

International Orders

International shipping is limited. CONTACT US to inquire for us to ship to your country.

**Note: International buyer must pay all shipping/custom handling charges and fees.**

Shipping for international orders may take 1-8 weeks to arrive at destination after being dispatched to courier.

Warranty Information

LIMITED WARRANTIES

We offer 6-months warranty from date purchased (from our website only), only applicable to manufacturing defects.

Please contact us for futher information if there is an issue with your product at:
info@preferpets.com or call us +1 (800) 922 8198.

Payment Information

ALL SALES ARE FINAL

All sales are final. We do not issue refunds or accept returns unless there is a manufacturing issue that can be proven.

Please contact us for futher information if there is an issue with your product at:
info@preferpets.com or call us +1 (800) 922 8198.